Privacy Policy

1.Scope & Operating Model

This Privacy Policy applies to Hawaii Concrete Repair ("we", "us", "our", or the "Platform"), operating via hawaiiconcreterepair.com and its associated electronic customer dispatch channels.

Hawaii Concrete Repair operates as a premier structural intake, diagnostic triage, and dispatch network connecting Hawaii property owners with independent, verified Hawaii-licensed C-31 Structural Concrete Contractors in full compliance with the Hawaii Department of Commerce and Consumer Affairs (DCCA) and Hawaii Revised Statutes (HRS § 444). By accessing our website, uploading damage media, or submitting an assessment request, you consent to the collection and handling of your data as described herein.

2.Information We Collect

We collect information you voluntarily provide to us, as well as technical data automatically transmitted by your device:

• Contact Information: Full legal name, telephone number (mobile or landline), and physical service address including street address, unit/condo details, city, Hawaiian island (Oahu, Maui, Big Island, Kauai), and ZIP code.
• Structural Damage & Property Documentation: Photographic and video media uploaded through our assessment tool depicting concrete spalling, exposed rusted rebar, foundation settlement, CMU retaining wall fractures, or lanai deterioration, along with structural descriptions, timeline, and urgency indicators.
• Property Classification: Single-family residence, multi-family building, Condominium Association of Apartment Owners (AOAO), commercial facility, or public infrastructure.
• Device & Telemetry Data: IP address, general geographic location (island identification), browser type, referring URL, operating system, and interaction timestamps.

3.Automated Voice Systems & Call Recording Notice

In compliance with Federal communications regulations and applicable state wiretap and recording requirements:

• Telephone calls may be monitored, recorded, and digitally transcribed in real time for quality assurance, safety assessment accuracy, and immediate contractor dispatch.
• Audio recordings and transcripts are securely processed and stored on encrypted cloud infrastructure to extract property damage details, callback numbers, and scheduling requirements.
• If you do not wish to have your call processed or recorded by our automated intake systems, you may submit your inquiry online via our 24/7 photo estimate tool at hawaiiconcreterepair.com or message our support desk directly below.

4.How We Use Your Information

We use personal information strictly for legitimate business and dispatch operations:

• Matching your structural remediation request with a verified, licensed Hawaii C-31 contractor operating on your specific island and city.
• Facilitating preliminary photographic evaluations and scheduling on-site structural inspections.
• Transmitting booking confirmations, service updates, and assessment reference numbers.
• Preventing fraudulent submissions, spam, and abuse through automated security verification.
• Complying with municipal and state contractor recordkeeping regulations under Hawaii law.

5.Disclosure to Verified C-31 Contractors & Service Providers

To deliver structural concrete assessments, we share your contact and damage data exclusively with the following parties:

• Independent Licensed C-31 Contractors: We transmit your name, phone number, property address, and photos directly to verified Hawaii DCCA-licensed C-31 Structural Concrete Contractors assigned to your geographic territory for the sole purpose of evaluating and repairing your property.
• Enterprise Infrastructure Providers: We utilize trusted cloud hosting, database, and telecommunications vendors that maintain high-grade administrative and electronic safeguards.

6.Communications Disclosure (Calls & SMS)

By submitting an inquiry or assessment request through hawaiiconcreterepair.com or via telephone, you provide express written consent under applicable communications standards authorizing Hawaii Concrete Repair and its network of verified Hawaii DCCA-licensed contractor partners to contact you at the telephone number provided.

• Communications may include live telephone calls, automated conversational voice systems, artificial voice messages, and SMS/text notifications regarding your structural inspection or estimate.
• Consent is not a mandatory condition of purchase; you may request evaluations directly through our electronic portal.
• Message frequency varies according to the status of your repair inquiry. Standard cellular message and data rates may apply.
• Opt-Out Procedure: You may revoke SMS consent at any time by replying STOP to any text message. Reply HELP for customer support.

7.Data Security, Encryption & Storage

We implement administrative, technical, and physical safeguards to protect your personal information:

• All web communications are encrypted in transit using industry-standard Transport Layer Security (TLS / HTTPS).
• Lead databases and property photographs are stored in isolated, enterprise-grade cloud datacenters utilizing 256-bit encryption (AES-256) at rest.
• We retain property damage records and assessment transcripts for as long as necessary to coordinate contracting services, resolve warranty or engineering inquiries, or satisfy legal audit requirements.

8.Your Privacy Rights & Data Deletion Requests

Depending on your jurisdiction and under applicable United States state privacy statutes, you have the right to:

• Confirm whether we hold personal information relating to you and request access to that data.
• Request corrections to inaccurate property or contact records.
• Request deletion or redaction of your personal information and uploaded structural photos from our primary administrative records.
• Opt out of any marketing or follow-up communications.

To exercise your privacy rights, please submit a request through the Electronic Support Desk form below.

9.Cookies & Website Analytics

Our website uses cookies and similar tracking technologies to analyze visitor traffic, maintain session continuity across multi-step assessment forms, and optimize system performance.

We use standard aggregated website analytics tools to measure visitor interactions, geographic distribution across Hawaiian islands, and browser responsiveness. These analytics services do not collect personally identifiable information directly from your browser. You can disable cookie storage in your web browser settings at any time.